Newme Asia is a relatively new e-commerce fashion brand that has been gaining some traction in recent times. However, mixed user reviews and complaints about Newme.asia have raised doubts whether it is a genuine shopping site or a scam. This article examines what Newme Asia is, analyzes user experiences and tries to uncover if it is legitimate or risky to shop from.
What is Newme Asia?
Newme Asia is an online shopping site selling women’s fashion apparel and accessories. It offers trendy dresses, tops, jeans, jumpsuits, shoes, bags, jewelry and more across categories. The site claims to offer fresh styles daily along with top notch quality and secure payment methods.
Newme.asia is owned and operated by Fraicheur Retail Private Limited, a company registered in Bangalore, India. It was launched in 2022.
Some key aspects highlighted by Newme Asia are:
- Huge range with 200+ new styles daily
- Cash on delivery across India
- Fast shipping in 3-5 days
- Easy returns within 7 days
- Exciting offers and deals
The site is professionally designed with high quality product images. It offers an easy checkout process via credit cards, UPI, netbanking. User accounts can be created to save delivery information.
On the face of it, Newme Asia looks like a legitimate e-commerce business for women’s fashion garments. However, buyer experiences reveal some concerning issues.
Analyzing Newme Asia’s User Reviews and Complaints
When you look at Newme Asia’s reviews on platforms like Google Playstore, consumer complaints and social media, a worrisome pattern emerges. There are a large number of negative reviews and complaints as compared to positive appraisals. Let’s examine them in detail:
1. Delayed and Failed Deliveries
A common grievance is delayed shipments way beyond the promised 3-5 days duration. Several users complain their orders took over a month to arrive. A few users also reported non-receipt of orders despite weeks passing by.
For instance, one buyer says, “It’s been over 3 weeks. Prepaid order. I didn’t receive the item. It’s a total scam”.
Another consumer warns “Worsttt experience everr!!!!! It’s been more than 15 days and I still haven’t received my order. They don’t even pick up your calls. At first they show that your order is out for delivery then it is not delivered at all. When you try to message them they don’t even reply properly just a bot replying your msgs. Worst app ever“.
Clearly, Newme Asia is struggling to meet the delivery timelines it claims.
2. Products Not Matching Description
Many people who did receive their orders were disappointed to find differences between the product images shown online vs what they actually got.
One user shares “I received a blazzer worth Rs.1,700/- but the blazzer that I’ve received was just a simple oversized shirt. Nothing resonated with the picture.”
Another review states “I have ordered a dress from Newme Asia and unfortunately, I got the wrong size so I contacted customer service and they helped me in exchanging the size”.
It indicates inconsistent quality and size mismatches.
3. Refund and Cancellation Issues
Multiple reviewers state that when they tried to cancel unshipped orders or return unsuitable products, Newme Asia not responding to their refunds.
For instance, one complaint says “I want to return an item and it’s been more than a month and still it hasn’t been picked up.there is no response from the customer service. It’s a scam app.“
Clearly, the company’s refund and returns policy is not being correctly implemented.
4. Terrible Customer Service
Nearly every negative review highlights Newme Asia’s poor customer service. People mention agents ignoring calls/texts for days, giving robotic/template replies, making false promises, and overall being unhelpful in resolving issues.
One reviewer shares, “Contacting customer support is also not so easy. I have not been having a good experience with Newme”.
Another complains “TERRIBLE CUSTOMER SUPPORT The delivery guy was waiting in front of my door for 10 mins because I was not receiving OTP. No network issue. We tried to reach out to customer support from his side, from my side, nobody answered! First of all the shipments are so delayed and then they have to go back even though it actually arrived! SKIP THIS APP, SAVE YOUR MONEY!.“
Lack of timely communication or resolution despite complaints is a recurring grievance among users.
Newme.asia is Legitimate or a Fraud Site?
Considering the pattern in unsatisfied buyer experiences, the question arises – is Newme Asia a legal business or an e-commerce scam? Let’s weigh the facts:
Indicators it may be legit:
- Company registration details on MCA site seem valid.
- Website has an SSL certificate.
- Prices shown are consistent and comparable to other sites.
- Advance payment options include reputed gateways like Simpl, Razorpay.
- Some users did receive orders, though delayed.
Red flags indicating potential scam risks:
- Consistent trend of delivery failures, poor product quality, no refunds etc.
- Sudden change from positive to negative reviews. Inorganic reviews suspected.
- No support resolution despite complaints. Cancelling reviews alleged.
- Much lower rating compared to volume of complaints on review sites.
While details point Newme Asia is a registered entity, its execution and customer service has room for vast improvement. There is a risk of getting scammed based on the scale of negative experiences.
Key Learnings – Is Newme Asia Really Worth Trying?
Analyzing facts from both sides, what should buyers conclude about Newme Asia? Here are some key learnings:
- Being a new site, teething problems in processes like sourcing, quality control, timely delivery and refunds are expected. But the scale of issues raises questions.
- Comparison sites point the domain was registered very recently in 2022. Sudden spurt of complaints is problematic. Lack of support resolution worsens things.
- They market fast shipping but buyers report massive delays. Fabric quality also gets thumbs down frequently.
- If you face refund denial after returns or failure to track orders, it is reason to be wary. Genuine businesses own up.
- Inorganic positive reviews aimed at reputation management also erode trust. Censoring negative feedback marks unethical conduct.
- While site has no obvious technical red flags, overwhelming negative experiences across platforms diminish credibility.
- With so many buyer grievances on core aspects, Newme Asia seems risky until reforms happen. Avoid online payments via such sites. Rather use Cash on Delivery methods.
The bottomline is – exercise caution with relatively unknown businesses until stability in services is demonstrated. Don’t just go by promotional claims on the website. Reliable performance history over time, organic reviews and ethical practices matter. If buyers report rampant product quality or delivery failures, refund denials and poor support, it diminishes site trust irrespective of superficial legitimacy.
For now, Newme Asia looks like a work-in-progress with several pitfalls for customers. Unless satisfied buyers start vouching for its services, skepticism about it being a genuine shopping platform will persist. Tread carefully and order only if you are fine taking a risk. Fledgling e-commerce businesses can redeem themselves by focusing on customer-centric policies and support.
|Legal Business Name:
|Fraicheur Retail Private Limited
|Tower T1 Flat no. 22A, 22flr Pashmina Waterfront, Bhattarahalli, Bangalore South, Bangalore-560049
|Real or Fake:
|Appears to be Risky
E-commerce allows people to shop from the comfort of home but also exposes us to online fraud risks. Scrutinizing user reviews helps make informed decisions about new sites.
Presently, widespread negative feedback on core aspects like product delivery, quality and customer service makes Newme Asia look like a high-risk platform. However, being a young company, it can still gain authenticity by implementing reforms.
The site may or may not be an outright scam, but unless it stabilizes operations and support, large transactions there seem unwise. As consumers, we must exercise due diligence to make our online shopping experiences safe and satisfactory.
Frequently Asked Questions (FAQs)
1. Is Newme Asia Genuine business or a scam?
While it seems to be a registered company, numerous users have reported issues like delivery failures, poor quality products, lack of refunds and terrible customer service. These red flags indicate there are risks involved in shopping on Newme Asia until major improvements happen.
2. How do I return products to Newme Asia?
Newme Asia claims to have an easy 7-day return policy. But several users have complained about pickup issues, refund delays or denials after returning items. Contact customer support via call/chat for return pickup confirmation. Follow-up regularly if refunds are not initiated even after successful pickup.
3. What is Newme Asia’s customer care number?
As per the website, Newme Asia’s customer support number is +91 8904469606.
4. Is it safe to shop on Newme Asia?
Safety depends on individual experiences. Some users did receive orders, though delayed. But the high volume of complaints related to product quality, payments, delivery failures and lack of support makes shopping on Newme Asia risky currently. Proceed with caution.