Early this morning, SiriusXM customers found an odd email in their inbox with the subject “New Password Confirmation” and claiming their account credentials had been recently changed. The message came from [email protected] – but was it a scam email?
Security Rocked or Rolled? The Mysterious Scam Emails from [email protected]
As concerned subscribers flooded SiriusXM’s customer service lines, rumors swirled about a potential hack. However, hours later the company responded that the emails had been sent “in error” with no breach occurring.
SiriusXM is still investigating why the false password alerts were widely distributed, reaching the inboxes of numerous caught-off-guard customers. For now, they advise patrons to simply ignore the message and continue using existing login credentials with no need to reset passwords.
So should you fret over opening this “New Password Confirmation” email? It seems the answer is no – the alerts are just a false alarm rather than a sneaky phishing scam.
SiriusXM recommends users reset account passwords if still feeling uneasy. But security experts applaud the satellite radio provider for their swift notification to calm rattled customers, avoiding panic about the suspicious yet innocuously-mistaken emails.
The Verdict: ‘An Honest Mistake Rather Than Malicious Trickery’ – Siriusxm
While hackles were initially raised over messages from an unfamiliar SiriusXM domain, the company has confirmed no foul play occurred. They continue looking into why legitimate account details were used to deliver incorrect password reset alerts.
For now, relaxed listeners can sit back and let the music play on, comforted that their account security remains intact. SiriusXM promises to tune their email notification process to prevent any repeat performances of this morning’s confusion.