Cancellation and Return/Exchange Policy

At ShoppersVila, we strive to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

RETURN & EXCHANGE POLICY

ShoppersVila’s returns & exchange policy gives you an option to return or exchange items purchased on ShoppersVila for any reason within the specified return/exchange period. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

If there is any issue with the product, you can raise a Return/Exchange request within 7 days of receiving the order.

We have a friendly return policy whereby we refund for products which are damaged, broken, have manufacturing defects, wrong size or does not match with photo or description as given on shoppersvila.

The customer has to get back to Shoppersvila customer care through phone or email within 24 hours of receipt of damaged goods or goods not meeting description. Customer will have to send an image of product on email in case she is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.

During Pick Up, our delivery agent may do a quality check on the return. This refund may be applicable only after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.

RETURN CONDITIONS
  • The Product should be Unused,
  • Undamaged,
  • and in original condition without any stain, scratches or holes.

HOW YOU CAN RETURN A PRODUCT TO SHOPPERSVILA?

To return back your product to ShoppersVila, mail us on [email protected] Our team will file a return request for you. Once a return request is filed, a delivery person will collect the product from your doorstep.

WHY HAVE I NOT RECEIVED MY REFUND DESPITE THE INSTANT REFUNDS POLICY?

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within one day once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 3-4 days to reflect in your account depending upon your bank partner.

WHY HAS MY RETURN REQUEST BEEN DECLINED?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

WHY IS MY RETURNED PRODUCT RE-SHIPPED?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

WHEN AND HOW CAN I RECEIVED MY REFUND?

You will get your refund money within 24-48 hours after the product is picked up from your doorstep. Return charges of INR 79/- will be applied. If you are returning the product on your own, then no refund charges will be deducted. If the product is not of the same quality, then we will deduct from your refund based on the damage of the product. 

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